Make a Claim

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Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as possible.

It’s important to note that only the contract holder can register a claim with us.

Claims can be made only in the event of the loss or damage of a parcel.

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items that we protect for loss, but no damage.

Please check the list carefully before contacting the customer services team to register your claim. Whilst we cannot consider claims for prohibited items, please talk to us as we are here to help you.

Please download a copy of a claims forms HERE, once completed please email it to