All consignments are cover up to 30 kilos FREE of any charge, thereafter we charge for every £50 cover required £1.45.

When completing a fulfillment order or sending a consignment through our UK delivery service please tick the extra insurance box and put in the value of the goods.

There are a number of items that cannot be insured. Any items that are insufficiently packaged are automatically not covered by our insurance, for further help and advice please refer to our packaging guidelines HERE.

DescriptionInsurable Against LossInsurable Against Damage
Data, Including Disks, Films, Memory Cards etc.YesNo
LCD Screens & Computer MonitorsYesNo
Pottery & CeramicsYesNo
Televisions (up to 32”)YesNo
Vouchers & TicketsNoNo
Works of ArtNoNo
Non-Flat Pack FurnitureYesNo
Jewellery & WatchesYesNo

Claims can be made by sending us an email, please note that claims will only be accepted within 7 days from the date of delivery. Only claims where the item has been delivered and signed for damaged will be accepted.